SHIPPING INFORMATION
This product is dispatched directly from our supplier, houseof, so we can offer our customers an extensive range of products and to ensure you get your items as quickly as possible. If you have any queries with your delivery, please contact our customer service team and not houseof as they will be unable to assist.
UK MAINLAND DELIVERY CHARGES
| DELIVERY SERVICE | DELIVERY INFORMATION | COST |
|---|---|---|
| SMALL SPECIALISED | STANDARD (3-5 WORKING DAYS) | £9.95 |
| MEDIUM SPECIALISED | STANDARD (3-5 WORKING DAYS) | £19.95 |
| ALL DELIVERY OPTIONS | ||
EUROPE & REST OF WORLD
Please contact us for more information. Our different suppliers use various methods of delivering which will be outlined by email after your purchase. Please allow up to 48 hours for our team to get in touch. Some may deliver to ground floor only for insurance purposes and others may send your order by pallet to ensure the safe arrival of your item. Pallet deliveries are kerbside delivered only and it will be the customer’s responsibility to move the item inside.
We ask that when receiving a delivery to check the items before the delivery driver departs, to allow easy return in the rare event of damage. If you do not manage to check goods upon delivery, we allow 24 hours after signing for goods for damages to be reported to us - claims for damages outside this period will be rejected.
After you place your order our customer service team will email you to confirm a suitable date for delivering your order,
Deliveries are generally only available during the working week Monday-Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbor.
Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavor to arrange a suitable alternative. Failed deliveries that have been agreed will result in re-delivery/cancellation charges. Late canceled orders, where the item has been dispatched to the courier for delivery will incur a charge to redeliver the items back to us.
Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.
Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220cm. If you are in any doubt, please talk to our team prior to delivery who can advise. A delivery charge will need to be applied should our team need to return an item or use more specialist equipment than the standard two-man crew.
Due to the weight and size of some of our products, once the team arrives, it is the customer’s responsibility to move any pets and minors out of harms’ way during the installation for safety reasons.
Upon receipt of the goods, it is the customer’s responsibility to check over the order to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery.
RETURNS
For items delivered directly from our brand partners, you will have 14 days from delivery to notify us of your intention to return. If accepted by our returns team, you have 14 days from this date to deliver to the supplied returns address. Returns received after this period will not be refunded.
If you wish to return an item which has been delivered directly from our brand partner, please contact our custom service team directly at customerservice@aboutliving.co.uk and not our brand partner as they will be unable to assist you.
Please note that some items such as made to order items are not included in our returns policy.
For full returns information, please refer to our Returns & Refunds page.
This product is dispatched directly from our suppliers at houseof. Delivery costs and dispatch dates may vary.
Delivery charges are calculated at the checkout and are based on your delivery address. Once you place your order, our team will advise on a delivery date and specifications.
As our suppliers are varied, delivery methods will differ. These will be outlined by email after your purchase. Please allow up to 48 hours for our team to get in touch.
About Living’s ethos is to offer our customers the largest selection of homeware and gifts. Although many items supplied directly from our brand partners are in stock and available for immediate dispatch, we also place stock on backorder with our suppliers and manufacturers. Many of these products will be available for pre-order.
Delays in this instance will be fully communicated to you after you place your order. Should you require a more specific time frame, please contact us before placing your order.
If you require any further information, please read our Shipping & Returns information below. Alternatively, you can contact our customer service team at customerservice@aboutliving.co.uk
