Please find our terms & conditions updated on 4th July 2021
This Terms of Website Use and Acceptable Use Policy ('Website Terms'), together with our Privacy Notice and Cookies Policy, applies to your use of the About Living website namely www.aboutliving.co.uk ('our site'), whether as a guest or as a registered user. Use of our site includes accessing, browsing, or registering to use our site.
Please read these Website Terms, as well as our Privacy Notice and Cookies Policy, carefully before you start to use our site. By accessing or using our site, you confirm that you have read, understood and accept these Website Terms and our Privacy Notice and Cookies Policy in their entirety each time you access our site and that you agree to comply with them. If you do not agree to these Website Terms, or our Privacy Notice and Cookies Policy, please refrain from using our site.
We recommend that you print a copy of this page for future reference.
DEFINITIONS
‘ABOUT LIVING’ means About Living Limited (Company Number SC664591)
Registered at 10 Carron Place, Kelvin Industrial Estate, East Kilbride, Glasgow, G75 0YL
‘Conditions’ means these terms and conditions
‘Site’ means the website of About Living Limited
PRIVACY & SECURITY
About Living is bound to protect the security of our customers’ personal data. We collect this data to provide order updates and distribute marketing. If customers agree to set up an account with us we hold this information to ensure we are able to contact you about your order and advise of any outstanding balances.
You agree that you do not object to us contacting you for any purposes and you do not consider it to breach any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations.
If you do wish to unsubscribe from our mailing list simply click on the unsubscribe link at the bottom of every marketing email and you will be opted out of all email communications. For any more information please contact a member of our customer service team.
To ensure the privacy of your payment details, when you ‘proceed to checkout’, secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock in the bottom right hand status bar of your web browser. It is your responsibility to check that these features appear to ensure a secure page.
We do not keep any credit card details on file ourselves. If you choose to save your payment details with us we use a trusted 3rd party who stores them on our behalf, and we are not able to access the full card details.
GENERAL DATA PROTECTION REGULATION
Taking affect 25th May 2018, all data collected from About Living follows this rule. You have the right to be informed what information we hold, what data we process and what data can be removed from our database. If you would like to withdraw your consent from our mailing list or account holding, please contact us by emailing customerservice@aboutliving.co.uk and we immediately remove anything that you wish. All our newsletters sent via email always have an "unsubscribe" option to ensure that you can update your preferences at any given time.
INTELLECTUAL PROPERTY
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. Copyright extends to the design of the website, all photography and its marketing materials. Any use of the website or its contents, images and design including copying, storing, modifying, reproducing other than for personal non-commercial use without prior written permission is strictly prohibited. For any queries please contact customerservice@aboutliving.co.uk
ORDER CANCELLATION & RETURNS
You can cancel your order up to 12pm on the day of dispatch (except for certain items, which are dispatched direct from the manufacturers).
If you wish to cancel an order you must email our customer service team. If you wish to cancel an order for which you have chosen Next Day Delivery, this must be done before 9am the day following placing the order in order to allow us to cancel the order in sufficient time.
Once your order has been dispatched from our premises, it will not possible to cancel your order and you will be responsible for returning the goods to us if you decide you do not wish them anymore. Please note that delivery charges are non-refundable.
ORDER DELIVERY
we cannot accept liability for goods if a customer requests to change the delivery details after the goods have been dispatched, such as - leave in a safe place or leave with a neighbour.
If goods are returned to us due to incorrect address details, the customer will be responsible for any incurred re-delivery charges.
PAYMENT & AVAILABILTY
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information on to the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
We reserve the right to change any advertised price before accepting an order. All products are in stock but if for unforeseen circumstance we are unable to fulfil your order you will be offered an alternative or given a refund for the unavailable item(s).
Prices can be different online than in our store. The store and the website offer different promotions at different times of the year.
SALES & PROMOTIONS
Please note that discounts are not valid on sale products, and exclude all books.
REFUSAL OF TRANSACTION
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website you must:
- Register by providing your real name, phone number, email address, payment details and other requested information.
- Be over 18 years of age.
- Stipulate a valid delivery address Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
- Possess a valid credit or debit card issued by a bank acceptable to us.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
PRODUCT PHOTOGRAPHY AND DESCRIPTIONS
All products have a photographic image, these are for reference only and should be considered illustrative. By submitting your order to us you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product.
COMPANY DETAILS
The registered company address of About Living Limited T/A www.aboutliving.co.uk is:
42 Carron Place
Kelvin Industrial Estate
East Kilbride
Glasgow
G75 0YL
Company registration number: SC664591
VAT registration number: 351 4419 17
Customer Service Telephone Number: 01355 227602
Customer Service Opening Hours: Monday - Friday (9.00am - 5.00pm)
PLEASE NOTE THE TERMS AND CONDITIONS INCLUDING RETURNS AND REFUNDS POLICY APPLIES TO THE WEBSITE ONLY AND NOT OUR STORE, ABOUT LIVING, UNIT 13, THE AVENUE SHOPPING CENTRE, NEWTON MEARNS, GLASGOW, G75 0YL. WE HAVE A DIFFERENT RETURNS POLICY FOR IN STORE.
